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Exam Description:

This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments.

Recommended Training:

The following course is the recommended training for this exam:

  •     Deploying Cisco Unified Contact Center Express (UCCXD) v 6.0

Cisco Partners can access Sales Connect for access to a variety of training content to help them prepare for this exam.

Exam Number    :     500-052 UCCXD

Duration    :        60 Minutes (45-55 questions)

Available Languages    :    English

Register    :    Pearson VUE

Cisco 500-052 Real Exam Question 10

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.) invoke a specified method of a custom Java class reference a variable of a custom Java Object pass variables between two different workflows create an object for the purpose of executing methods on a remote computer get a reference to the Contact and Session states allow for arguments to be passed to a specified method

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Dumps4download 500-052 Exam Question 9

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

A.Cache Document
B.Trigger Application
C.On Exception Goto
D.Call Subflow

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Free Cisco 500-052 Exam Question 8

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

A.wherever the Cisco Unified CCX server is deployed
B.the Internet
C.a corporate network
D.a demilitarized zone

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PDF 500-052 Dumps Exam Question 7

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

A.A supervisor can use Finesse IPPA to act as an agent and accept calls.
B.An agent can sign in to Finesse IPPA and initiate call recording.
C.A supervisor can sign in to Finesse IPPA and initiate call recording.
D.An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E.Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

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Cisco 500-052 Dumps Exam Question 6

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise database s?

C.Unified CM Telephony
D.Configuration datastore

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500-052 Dumps Exam Question 5

Why are CSQs associated to the team definition?

A.It allows agents to be a part of the CSQ.
B.It allows the associated supervisors to make modifications to the CSQ.
C.It designates which CSQ information to display on the supervisor desktop.
D.It is informational and is used for historical reporting only

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Free 500-052 Training Exam Question 4

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?


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Cisco 500-052 Exam Questions 3

A preview outbound dialer uses which source and destination resources?

A.the personal line of the agent to the customer
B.the ACD line of the agent to the customer
C.a CTI port the agent this is redirected to the customer
D.a CTI port the customer

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Cisco 500-052 Free Exam Question 2

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

A.SMTP server
B.ASR or TTS servers
C.wallboard server
D.enterprise database

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Free Cisco 500-052 Exam Question 1

A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

A.a router
B.a gateway
C.30 outbound IVR ports
D.30 agent seats
E.15 agent seats

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