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This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments.
The following course is the recommended training for this exam:
- Deploying Cisco Unified Contact Center Express (UCCXD) v 6.0
Cisco Partners can access Sales Connect for access to a variety of training content to help them prepare for this exam.Exam Number : 500-052 UCCXDDuration : 60 Minutes (45-55 questions)Available Languages : EnglishRegister : Pearson VUE
In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)
A.to invoke a specified method of a custom Java class
B.to reference a variable of a custom Java Object
C.to pass variables between two different workflows
D.to create an object for the purpose of executing methods on a remote computer
E.to get a reference to the Contact and Session states
F.to allow for arguments to be passed to a specified method
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)
C.On Exception Goto
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
A.wherever the Cisco Unified CCX server is deployed
C.a corporate network
D.a demilitarized zone
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
A.A supervisor can use Finesse IPPA to act as an agent and accept calls.
B.An agent can sign in to Finesse IPPA and initiate call recording.
C.A supervisor can sign in to Finesse IPPA and initiate call recording.
D.An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E.Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise database s?
C.Unified CM Telephony
Why are CSQs associated to the team definition?
A.It allows agents to be a part of the CSQ.
B.It allows the associated supervisors to make modifications to the CSQ.
C.It designates which CSQ information to display on the supervisor desktop.
D.It is informational and is used for historical reporting only
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
A preview outbound dialer uses which source and destination resources?
A.the personal line of the agent to the customer
B.the ACD line of the agent to the customer
C.a CTI port the agent this is redirected to the customer
D.a CTI port the customer
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
B.ASR or TTS servers
A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
C.30 outbound IVR ports
D.30 agent seats
E.15 agent seats