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This exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
The following course is the recommended training for this exam:
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
- Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.Exam Number : 600-455 UCCEDAssociated Certifications : Cisco Unified Contact Center Enterprise SpecialistDuration : 75 minutes (65-75 questions)Available Languages : EnglishRegister : Pearson VUE
Which four functional limitations are Whisper Announcements subject to? (Choose four.)
A. Announcements do not play for outbound calls made by an agent.
B. For a Whisper Announcement to work with agent-to-agent calls, use the SendToVRU or TranslationRouteToVRU node after you send the call to the agent.
C.Announcements do not play when the router selects the agent through a label node
D.CVP Transfers do not support Whisper Announcements.
E.Whisper Announcements do not support Silent Monitoring.
F.Only one announcement can play for each call.
G.While an announcement plays, you cannot put the call on hold, transfer, or conference;release the call; or request supervisor assistance
H.Whisper Announcements are not supported in a Mobile Agent deployment
Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)
A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.
E. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.
Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? (Choose three.)
A.A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.
B.A highly available MPLS WAN shared by the visible and private networks with a 2 second convergence time.
C.A highly available MPLS WAN shared by the visible and private networks where the private network is pinned to a single path and the visible network aligned to an alternate path failing to the private network path as redundant link with QoS and bandwidth provisioning.
D.A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500 ms convergence time.
E.All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
F.A highly available DWDM/CWDM network shared by the visible and private networks with 1500 ms convergence time.
In the Cisco Unified Contact Center Enterprise Outbound Option with SIPDialer, which two Dialing Modesapply to Transfer to IVR based campaigns? (Choose two.)
A.Preview dialing mode
B.Direct Preview dialing mode
C.Progressive dialing mode
D.Predictive dialing mode
Which statement aboutusing agent targeting rules in Cisco Unified Contact Center Enterprise is true?
A.Agent device targets must be created for each phone that is used by an agent.
B.Agent labels must be created for each routing client that can route calls to an agent.
C.Agent extensions can be defined as a range, without having to build each device target.
D.Agent targeting rules are not allowed with translation routes.
Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?
A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four—each outbound port is equivalent to four agents on the peripheral gateway.
C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33—each outbound port is equivalent to 1.33 agents on the peripheral gateway.
D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15—each outbound port is equivalent to 15 agents on the peripheral gateway.
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
A.The Call Router Side B stays active, while the Call Router Side A goes idle.
B.The Call Router Side A stays active, while Call Router Side B goes idle.
C.There is no ability to make ICM configuration changes.
D.Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goesdle.
E.The system operates as it did prior to failure
In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)
A.Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name
B.Primary and secondary Cisco Finesse servers should only communicate with IP address.
C.All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
D.All Cisco Finesse clients should connect to the server with IP address.
E.All Cisco Finesse clients should be local to the Cisco Finesse servers.
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
B.agent IP phone
C.CTI route point
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
A.Silent Monitor inbound voice calls
B.secure communication using flow around mode
C.NAT for address hiding
D.normalize SIP messages using SIP profiles
E.record calls by forking the media using build-in-bridge
F.demarcation point between networks