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This exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.
The following course is the recommended training for this exam:
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
- Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.Exam Number : 600-460 UCCEISAssociated Certifications : Cisco Unified Contact Center Enterprise SpecialistDuration : 75 minutes (65-75 questions)Available Languages : EnglishRegister : Pearson VUE
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
A.The call that traversed through the A path.
B.The call that traversed through the B path.
C.The call that traversed through the C path.
D.The call that traversed through the D path.
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)
A. You can enable hyper-threading at the hypervisor level.
B. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
C. You can enable hyper-threading at the Guest OS level.
D. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
E. You cannot enable hyper-threading at the hypervisor level.
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
A.Call, Attribute, SkillGroup, Call Type
B.Call, PQ, SkillGroup, Call Type
C.Call Type, PQ, Attribute, Call
D.Call, Call Type, Proficiency, SkillGroup
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
A.A total of 100 sign-out reason codes and not ready reason codes.
B.50 sign-out reason codes and 50 not ready reason codes for a total of 100.
C.100 sign-out reason codes and 100 not ready reason codes for a total of 200.
D.There is no limit. You can assign as many team-based reason codes as you like.
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
A.customer instance name
B.telephony port status
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
A.signaling sip forward unconditional
B.signaling forward conditional
C.signaling forward unconditional
D.signaling forward unconditional sip info
E.signaling forward conditional sip info
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
A.Play Media & Get Speech
B.Get Speech & Menu
C.Menu & Play Media
D.Menu & Get Digits
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
A.The system stops routing calls because it cannot function without a private network.
B.The private network data is rerouted automatically over the visible network.
C.Both call routers go active and attempt to split the system until the private network is restored.
D.The system continues to operate but with only one call router in simplex mode.
Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?
A.Cisco Unified Customer Voice Portal to route calls to "mediaserver"
B.mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
C.mapping an IP address to hostname on VXML gateway
D.no default "mediaserver" in Cisco Unified CVP configuration
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?