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This exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
The following course is the recommended training for this exam:
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
- Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.Exam Number : 642-241Duration : 90 Minutes (75-85 Questions)Available Languages : EnglishRegister : Pearson VUE
When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?
A. In the Cisco Unified IP IVR application editor script
B. In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
C. In the re-query node in the Cisco Unified Contact Center Enterprise routing script
D. In the Cisco Unified Communications Manager Call Forward No Answer setting
In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?
A. Setup group
B. Services group
C. Configuration group
D. Internet Script Editor group
When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?
A. the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
B. the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
C. the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
D. the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
E. the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?
A. automatic call distribution
B. integrated call distribution
C. interactive voice response system
D. call switching to agent and Cisco Unified IP IVR
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?
A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW
B. 1 - Primary Distributor AW, 1 - Client AW
C. 1 - Secondary Distributor AW, 1 - Client AW
D. 2 - Client AWs
E. 2 - Secondary Distributor AWs
F. 1 - Primary Client AW, 1 - Secondary Client AW
What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
A. add a redundant device pool to the Cisco Unified CallManager Group configuration
B. add a second TFTP server to the cluster
C. add an additional Cisco Unified Communications Manager subscriber to the Cisco UnifiedCommunications Manager Group defined in Device pool of the Cisco IP Phone
D. use an SRST reference in the device pool
The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?
C. translation routing
D. event-based routing
E. service control routing
What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?
A. The call type is changed and maintains the old data in the original call type.
B. The call is reset to the new call type, like a new call with all counters reset to zero.
C. There is no impact, the call type is only used for the initial script selection process.
D. The call is reclassified and the system picks a new routing script based on the call type.
How does Cisco Unified Contact Center Enterprise provide security to the system?
A. Microsoft Windows Active Directory is used to control access to the system.
B. Microsoft SQL Server accounts and logins for all users are used to control access to the system.
C. Cisco Synchronization Service is used to control access to the system.
D. Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact CenterEnterprise database to control access to the system.
Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?