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The 642-242 UCCEI Unified Contact Center Enterprise Implementation Exam tests a candidate's knowledge of deploying Cisco Unified Contact Center Enterprise (Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting.
The following course is the recommended training for this exam:
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
- Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.Exam Number : 642-242Duration : 90 minutes (65-75 questions)Available Languages : EnglishRegister : Pearson VUE
In the Cisco Unified Contact Center Enterprise 8.0 solution, which Cisco Unified Communications Manager Application User Group role assignments are required for the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway JTAPI user? (Choose two.)
A.Standard AXL API Access
B.Standard CTI Allow Call Monitoring
C.Standard CTI Manager API Access
D.Standard CTI Enabled
E.Standard JTAPI Allow Control
When configuring the translation route for a Cisco Unified Contact Center Enterprisesolution, which of the following configuration statements is correct?
A.The Cisco Media Control Group ID must match the Trunk Group Peripheral ID
B.The Post-Route Translation Application ID must match the Trunk Group Peripheral ID
C.The JTAPI Call Control Group ID must match the Trunk Group Peripheral ID.
D.The Trunk Group Peripheral ID must match the first JTAPI Trigger associated with Post- Route Translation Application ID.
When installing Cisco Unified IP IVR version 4.0(1), which three types of LDAP serverinformation must be configured? (Choose three.)
A.LDAP server type
B.LDAP server host name or IP address
C.Cisco LDAP license file
D.LDAP administrator password
E.LDAP language codec
F.Fully Qualified Domain Name of the LDAP server
A Cisco CTI Supervisor Desktop can display real-time statistics for Cisco Unified Contact Center Enterprise agents. Which item must be configured in ICM Configuration Manager for those statistics to be displayed?
A.Supervisor script dialed number.
C.Agent State Trace must be checked in the Advanced tab of Agent Explorer.
D.Routes must be created for each agent in Agent Explorer.
Which statement is true about administrative scripts in the Cisco Unified Contact Center Enterprise solution?
A.Administrative scripts can run more than one time per second.
B.Administrative scripts must be associated with a call type.
C.Administrative scripts can use a DB Lookup node.
D.Administrative scripts can use an ICM Gateway node.
When a call is queued for an agent using Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, which two methods can be used to play music to the waiting caller? (Choose two.)
A.Configure the Cisco voice gateway to request the music media file from a media server.
B.Specify a .wav file that contains music in the Cisco Unified IP IVR script.
C.Configure a Cisco Unified Communications Manager Music on Hold source for the agent IP phone.
D.In the Cisco Unified ICM routing script, use the Run External Script node to call a Cisco Unified IP IVR application like BasicQ.aef.
E.Configure the voice gateway with a Real Time Streaming Protocol music source.
In the common ground upgrade method of the Cisco Unified Contact Center Enterprise, the Cisco Unified Communications Manager was upgraded to 8.0(1) first. The Peripheral Gateway CTI route points are not registering with the Cisco Unified Communications Manager after the upgrade. What can be done to fix this issue?
A.Rerun ICM Setup to reload the JTAPI Gateway process on the Peripheral Gateway.
B.Reboot the Peripheral Gateway to force an update of the CTI route point JTAPI associations.
C.Remove the CTI route points from the JTAPI user association for the PG user and reinsert them in the Cisco Unified Communications Manager.
D.Redownload the JTAPI plug-in for the Peripheral Gateway from the Cisco Unified Communications Manager.
The INCRP of the Cisco Unified ICM system can function in which two implementations?(Choose two.)
A.Cisco Unified Contact Center Hosted Edition for communications to a customer instance (Cisco Unified ICM servers), to send and receive route requests
B.Cisco gatekeeper environments providing H.323 destination alias and endpoint translation
C.interconnecting different Cisco Unified Contact Center Enterprise solutions to send andreceive route requests
D.an SS7 service control point with carrier intelligent networks
E.to communicate from a parent Cisco Unified ICM to a child or Cisco Unified SystemContact Center Enterprise with the Gateway Peripheral Gateway
In the Cisco Unified Contact Center Enterprise deployment, what is the correct order to configure a Cisco Unified Communications Manager Peripheral Gateway for use?
A.Build the agents, create the peripheral in PG Explorer, build the skill groups, associatethe agents to the skill groups.
B.Create the peripheral in PG Explorer, enable sub-skills 1, 2, and 3, build the skill groups,build the agents, associate the agents to the skill groups.
C.Build the skill groups, build the agents, associate the agents to the skill groups, create the peripheral in PG Explorer, associate the skill groups to the peripheral.
D.Create the peripheral in PG Explorer, build the agents, build the skill groups, associatethe agents to the skill groups
Refer to the exhibit.
Which the following is true based on this Cisco Unified Communications Manager
Application User Configuration information?
A.The CTI ports "CTIP_4003" and "CTIP_3101" are not monitored by this application user.
B.The User ID "jtapiuser_1" is the default ID for the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway user.
C.The password is invalid because the password field only accepts 32 characters.
D.The "AATestASR" device is not monitored by this application user.